Decanting tenants an effective procedure guide


Every time a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could secure the large number of displaced tenants within the impacted area. The Housing Association required an urgent situation housing solution for the team that may provide:

• 24/7/365 entry to comfortable, long lasting accommodations

• Flexible leasing terms and duration of stay options

• Convenient locations inside the affected regions additionally,

to be sure costs were managed effectively, the corporation required a solution that included consolidated, centralised billing. Previously, team members were negotiating lease terms and signing agreements without company authorisation. This resulted in higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee and the client.


The Housing Association needed to secure an extensive emergency housing solution that might website and streamline the billing process and so the CATS team could focus on meeting their tenant’s needs. Jigsaw, having its broad inventory of hotels, apartments, homes and much more, surely could provide the Housing Association CATS teams with furnished apartments to have an extended stay over 1 month. This solution offered several advantages, including:

• Major cost benefits

By consolidating all disaster-related employee costs, using furnished apartments as an alternative to rooms in hotels, and identifying convenient options in a specific location, the client was able to reduce staff overtime previously invested in invoicing and processing, eliminate short term stay hotel taxes and caused Jigsaw to negotiate exceptional leasing terms for extended (Sixty day) stays.

• Improved operating efficiencies through centralisation

Centralisation with the temporary housing process through Jigsaw allowed the customer to enhance operating efficiencies by giving a single source for all housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time required for repairs or relocation. Providing an emergency housing solution for any leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a far more comfortable, home-like environment with larger areas, full-size kitchens and separate rooms. This solution allowed the client’s employees to focus less around the stress and inconveniences in connection with being away from home for lengthy periods of time plus more on fulfilling the displaced tenant’s needs.

• Enhanced use of data

Centralised event data allowed for simplified and consolidated catastrophe reporting. In addition, this functionality provided enhanced reporting features essential for successfully managing expenses, sharing information and improving service. Results By offering a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process plus more suitable housing accommodations, Jigsaw might conserve the client save lots of time, money and resources. Therefore, the Housing Association enjoyed a savings of more than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP per apartment. To explore this example study or how Jigsaw can function along use a temporary housing solution for the catastrophe response teams, please call 0845 0000 792 or complete the design below.

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